PixelMEDIA Inc.

Prior to the launch of the re-designed Mass Save website in 2010, a wide range of Massachusetts residential energy efficiency programs were spread out over six separate websites. The programs were sponsored by nine gas and electric utilities and energy services companies serving the state in conjunction with initiatives from the Massachusetts Department of Energy Resources (DOER). Through incentives and education, customers were encouraged to lower their overall energy consumption and, as a result, save money and reduce the demand for fossil fuels and the release of greenhouse gases into the environment.

The sponsors and DOER asked PixelMEDIA to consolidate the 6 separate websites into one site and to create a single branded user experience: Mass Save.

Success Factors

Mass Save’s strategic objective was straightforward: to encourage residents and businesses to be energy efficient through increased awareness and through direct energy-saving incentives offered by the Mass Save sponsors. PixelMEDIA identified three key project initiatives to achieve this goal: Read More…

In 2011, Massachusetts-based Empirix Technologies was in the middle of a transformation. The company was moving away from a product-focused business model and embracing a solution-based approach that leveraged the company’s network testing and quality assurance products and technologies. A redesigned Empirix website was seen as a critical tool for explaining the company’s solution architecture and communicating its new identity. Empirix asked PixelMEDIA to help define and shape the new user experience.

Success Factors

Empirix had a solid internal working group in place to drive the messaging and content of the new website, including the re-alignment of its extensive product offerings with its new solutions framework. In addition, Empirix was developing a new logo and brand identity elements that would be incorporated into the new website. PixelMEDIA identified 3 key elements needed for a successful outcome:

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Prior to the launch of the Mass Save website in 2010, customers had to visit multiple websites to learn about energy- and money-saving opportunities. The programs were sponsored by nine gas and electric utilities and energy services companies serving the state, with goals and guidelines set by the Massachusetts Department of Energy Resources (DOER). Because the design and navigation of each site was different, customers had to learn multiple ways to find information and application forms for energy-saving incentives.

Success Factors

The sponsors and DOER asked PixelMEDIA to consolidate the 6 separate websites into single Mass Save website and to create a unique brand identity. The new brand would serve as a recognizable focal point for a wide range of online and traditional marketing activities, and having a single brand would reduce the cost and complexity of maintaining multiple marks and identity systems. PixelMEDIA identified 3 key elements needed for a successful outcome: Read More…

What gets an information architect or content strategist excited? New audiences! What makes our jobs interesting is having the chance to learn about people, their interests, and their needs. And what make the job rewarding is making it possible for people to achieve those needs.

That’s what makes working on The Friends Project new website so interesting—and rewarding. The Friends Project is a non-profit organization in Portsmouth, NH, that organizes events and activities for people with disabilities. I met its tireless founder and president, Heidi Chase, as well as Nathaniel, a participant, and his parents, in our project kickoff meeting.

Our meeting agenda was basically the same as for a business client. Why not? The same questions and principles apply: Who is the audience? What are they looking for? What do you have to offer? What do you want them to do? We hit the whiteboards and the Friends Project team dug right in. Read More…

From the team’s brainstorming session, Luke created a final org model for the new Friend’s Project website.  The importance of the org model is to categorize the current information into a coherent hierarchical structure as well as set a strong foundation for future website growth (as we know a 10 page website today could become a 100 page website tomorrow).  In addition to organizing the content, we are establishing the labels/naming convention for each category/area of the website.

You can click on the org model image below to see it better.

Organization Model for The Friends Project

The goal of any good web firm should be to provide clients with the best possible online face to the world.  Notice, however, that I use the term “best possible”.  The reality is that we as developers, designers, information architects, content strategists, account managers and project managers, are often limited by the budget, particularly in this difficult economy.  While a $100,000 website redesign might be off the table during tough times, “small victories” in key places can happen as part of the regular support and maintenance of your website, and often have a big impact.

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Mobile users tend to be focused on quickly finding answers to burning questions as opposed to simply ‘surfing’ the Web as they do on a PC or laptop. Given the smaller resolution and disparate browser capabilities across mobile devices, designing the navigation becomes more difficult.

Not everyone has an iPhone or Blackberry Storm. A lot of users have simple smart phones, requiring careful thought into how deep content lies within the Mobile Experience and how many clicks it takes to get to it. Read More…

I’ve been working with a client who came to PixelMEDIA looking for an Information Architect to turn an existing desktop application into a browser-based user experience. They invited us to support their in-house programmers and a third-party visual design company. At the initial project kickoff meeting, it became apparent that the three parties at the table had wildly differing ideas on how the application worked and what the vision for the next version of the product should be.

But it also turned out, that the majority of the client stakeholders were puzzled as to what PixelMEDIA was providing. They didn’t understand what Information Architecture was, and hadn’t even thought about the overall user experience for the product. Yet, they had requested an IA. How odd. Read More…

I admit it: I’m not much for theories and strategies about content. I’m inclined to grab a shovel and start digging in right off the bat. So I’m sometimes tongue-tied when I try to explain what a content strategist actually does.

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A few weeks ago, I posted a question on the whiteboard outside of the Experience Design Cubes:

What’s the difference between ‘information” and “content?”

I wasn’t looking for answers, just ideas and maybe a spirited discussion. Heck, the best I could do was. “I know it when I see it.” Check out some of the responses from the whiteboard.

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