PixelMEDIA Inc.

Business Challenge
Cbeyond offers managed communications services to small businesses in several major metropolitan areas throughout the U.S. Its CbeyondOnline service and support portal allows more than 29,000 customers to view and manage their accounts, including phone, email, and Internet services. The portal is a valuable tool in assisting customers with their needs, while also reducing the number of support calls to customer service.

Always focused on improving service, Cbeyond turned to PixelMEDIA’s Usability and User Research offering to evaluate the application and find ways to enhance the customer experience—as well as continue to decrease the need for support calls. Read More…