PixelMEDIA Inc.

Prior to the launch of the re-designed Mass Save website in 2010, a wide range of Massachusetts residential energy efficiency programs were spread out over six separate websites. The programs were sponsored by nine gas and electric utilities and energy services companies serving the state in conjunction with initiatives from the Massachusetts Department of Energy Resources (DOER). Through incentives and education, customers were encouraged to lower their overall energy consumption and, as a result, save money and reduce the demand for fossil fuels and the release of greenhouse gases into the environment.

The sponsors and DOER asked PixelMEDIA to consolidate the 6 separate websites into one site and to create a single branded user experience: Mass Save.

Success Factors

Mass Save’s strategic objective was straightforward: to encourage residents and businesses to be energy efficient through increased awareness and through direct energy-saving incentives offered by the Mass Save sponsors. PixelMEDIA identified three key project initiatives to achieve this goal: Read More…

In 2011, Massachusetts-based Empirix Technologies was in the middle of a transformation. The company was moving away from a product-focused business model and embracing a solution-based approach that leveraged the company’s network testing and quality assurance products and technologies. A redesigned Empirix website was seen as a critical tool for explaining the company’s solution architecture and communicating its new identity. Empirix asked PixelMEDIA to help define and shape the new user experience.

Success Factors

Empirix had a solid internal working group in place to drive the messaging and content of the new website, including the re-alignment of its extensive product offerings with its new solutions framework. In addition, Empirix was developing a new logo and brand identity elements that would be incorporated into the new website. PixelMEDIA identified 3 key elements needed for a successful outcome:

Read More…

Prior to the launch of the Mass Save website in 2010, customers had to visit multiple websites to learn about energy- and money-saving opportunities. The programs were sponsored by nine gas and electric utilities and energy services companies serving the state, with goals and guidelines set by the Massachusetts Department of Energy Resources (DOER). Because the design and navigation of each site was different, customers had to learn multiple ways to find information and application forms for energy-saving incentives.

Success Factors

The sponsors and DOER asked PixelMEDIA to consolidate the 6 separate websites into single Mass Save website and to create a unique brand identity. The new brand would serve as a recognizable focal point for a wide range of online and traditional marketing activities, and having a single brand would reduce the cost and complexity of maintaining multiple marks and identity systems. PixelMEDIA identified 3 key elements needed for a successful outcome: Read More…

If you have participated in taking a website in a new design direction, you may have noticed the difficulty in separating the form from the function. Here at PixelMEDIA, we employ a useful deliverable know as a mood board. In its simplest form, a mood board combines numerous elements into a collage that establishes an overall tone and creative direction. In many cases, we use it when a brand “refresh” is needed or if there is a lack of defined brand guidelines for the web channel. If you are currently working on a complete rebrand, you may consider this method as way to explore and establish typography, a color palette, or a style of a photography or illustration.

Read More…

“Front-end” user interface projects are an exercise in lift vs. gravity, whether you are on a quick sprint or a more relaxed release cycle.  Busy design and development peeps pouring their souls into a project can feel saddled with negative vibes; a good product manager reminds them of the positive.

Read More…

When Netcordia sought to solidify and grow its market leadership with a significant upgrade of its flagship Network Configuration and Change Management (NCCM) solution, NetMRI, they looked to us for a complete redesign of the user interface. We provided a comprehensive user-centered design strategy along with design and development services that helped Netcordia improve usability and provide a more streamlined experience for new and existing users.

Read More…

Last week, I had the opportunity to listen to a panel assembled by the Massachusetts Innovation and Technology Exchange (MITX) discuss what they define as “user experience” and how it is evolving. Even though my days are filled with the development of user experiences, I felt I needed a fresh perspective – someone else’s perspective. I also wanted to see if we, user experience designers, truly speak in a similar vernacular outside the confines of our own workspace.

In all, each member of the board had a slightly different definition but it was evident that each description was cut from a similar cloth. Surprised? Not really. Comforted? Yes.

Read More…

Have you ever sat in on a usability call?  Listened to what your client really has to say?

Usability testing is a technique used to evaluate a product or service by testing it on users. This testing can take many forms:

• a clickable prototype with visual designs
• visual designs alone (.jpgs)
• different navigation options
• onsite observations

Most of our testing takes place remotely, over the phone. We try to limit our calls to approximately 30 minutes, but often, as the user becomes engrossed in giving feedback, it will run longer. I’ve sat in on several usability calls.  Each one is an eye-opening experience.  If you get the opportunity, I would highly recommend taking the time.

Through the ones I’ve participated in, I’ve learned a few things. Read More…

I’ve been working with a client who came to PixelMEDIA looking for an Information Architect to turn an existing desktop application into a browser-based user experience. They invited us to support their in-house programmers and a third-party visual design company. At the initial project kickoff meeting, it became apparent that the three parties at the table had wildly differing ideas on how the application worked and what the vision for the next version of the product should be.

But it also turned out, that the majority of the client stakeholders were puzzled as to what PixelMEDIA was providing. They didn’t understand what Information Architecture was, and hadn’t even thought about the overall user experience for the product. Yet, they had requested an IA. How odd. Read More…

In gaming, playtesting and user research are crucial. The interface and the user experience don’t just have to work; they have to be enjoyable and engaging. That’s why game companies invest so much time in prototyping and user testing, and why they collect so much data.

But this doesn’t have to stop at the test lab. With online and networked games becoming more and more popular, game companies have an opportunity to monitor their users remotely. Some companies, like Valve – makers of the hit Half-Life franchise – constantly monitor their players, which yields some interesting statistics.

Read More…