PixelMEDIA Inc.

Staying productive while offering stellar customer service and support

Most web developers prefer to work behind the scenes, while an account manager handles day-to-day contact with clients.  Chances are, this is exactly why they have chosen to be a developer and not an account manager.  However, for small agencies and organizations, it’s not uncommon for developers to take on both roles.  Developer gets request; developer develops; developer stages; developer emails client; client sends approval; developer pushes live.  There’s a unique rhythm to the entire process and developers will quickly learn the rewards and challenges of wearing both hats.

Client-facing developers have the opportunity to interact on a personal level with their clients, and the challenge of juggling project management and development work simultaneously.  It’s truly a remarkable skill, especially if you provide your clients with on-demand support and handle a large volume of work everyday.

Here are some tips for the client-facing developer to maintain efficiency while delivering stellar customer service and support (these are also applicable to Account Managers and Project Managers): Read More…

As new plugins become available to developers every day, jQuery is quickly becoming one of the most popular javascript libraries.  jQuery is an easy solution for interactive development and a remarkable alternative to traditional flash-based components.  In fact, the versatility of jQuery is truly astounding and in many ways, makes it a much better alternative to Flash. 

Although jQuery isn’t known to be the best solution for 3-D and vector-based graphics, there are several other areas in which jQuery out-performs Flash. Read More…