PixelMEDIA Inc.

Skip to content

Blog

All posts by author

 dgantt

Learning how to listen to users

Posted by: Doreen Gantt
December 1st, 2008

Have you ever sat in on a usability call?  Listened to what your client really has to say?

Usability testing is a technique used to evaluate a product or service by testing it on users. This testing can take many forms:

  • a clickable prototype with visual designs
  • visual designs alone (.jpgs)
  • different navigation options
  • onsite observations

Most of our testing takes place remotely, over the phone. We try to limit our calls to approximately 30 minutes, but often, as the user becomes engrossed in giving feedback, it will run longer. I’ve sat in on several usability calls.  Each one is an eye-opening experience.  If you get the opportunity, I would highly recommend taking the time.

Through the ones I’ve participated in, I’ve learned a few things. Read More…